General Terms and Conditions
Canada Legalization Services(hereinafter "CLS") is a 2012 registered trade name of Gold Carp Inc, an Alberta corporation operating since 2008.
The applicant expressly acknowledges that the decision to certify/authenticate/legalize/apostille a document or to grant or to deny the application for a visa is a decision of the country to which the application is made, and as such is outside the control of CLS.
Applicant acknowledges that the responsibility for the accuracy of the information contained in the applications is solely that of the applicant, and CLS disclaims any responsibility therefore. Service and shipping fees will be charged once processing is started, even if the request is denied by the embassy or another official representative or cancelled by the client or higher authority. Embassy consular fees may be refunded in whole or in part depending on the policy of the applicable country. Thus, in such cases a prorated refund may be possible.
CLS makes every effort to provide the most updated and accurate information regarding document and visa processing requirements. All effort is provided to secure the prompt completion of every request. Document certification/authentication/legalization/apostille and visas are subject to government changes without notice so we do not assume responsibility for the accuracy of the information provided. Document and visa client request(s) authorize CLS to act and to perform as the agents on client's behalf in the procurement of the services without liability. As the decision to certify/authenticate/legalize/apostille or granting or the denial of visa(s) are entirely up to the discretion of the issuing embassy, consulate or another government agency, we do not guarantee approval.
Charges including any additional service fees and miscellaneous charges, are the responsibility of the applicant or their representative, are due and payable immediately, may be collected without notice, and may not be refunded. In case if the consular rates are increased by the embassy, consulate or government agency after payment to CLS is made but before documents have been processed completely, CLS will contact the client(s) immediately for additional payment needed (satisfactory documentary proof and receipts will be provided). We do not assume liability for delayed, lost, stolen documents, visas and/or passports. CLS is not responsible for your documents as soon as they will be mailed and envelope tracking number is appeared at the postal system. In case if postal service lost your package you can repeat the process at additional expense.
CLS shall not be responsible for loss or damage to documents nor for delays in processing of documents due to circumstances or causes beyond its control, nor does it assume any responsibility whatsoever for injury, damage, loss, accident or delay to any person or property which shall arise due to causes beyond its control and not occasioned by its fault nor due to any act of negligence of any other party, war, strike, civil turmoil, riots, fire, acts of any government agency thereof, failure of transportation communication, or acts of God.
CLS disclaims any liability for losses, damages, forfeitures of deposit or expenses, damages of any kind whatsoever incurred by the applicant in the event the document or the visa applied for by CLS on client's behalf is denied or not obtained within a stated time period. The certification/authentication/legalization/apostille of a document or granting of any visa is subject to Terms and Conditions stated herein.
A client is eligible for a refund of their payment, less a cancellation fee (or service charge) of 55.00 CAD, subject to the following conditions:
- The client must notify CLS that he/she wants to cancel the application within 24 hours of initiating service request.
- No work has been performed on the client document/visa file by any CLS representative.
If any of the above conditions cannot be met, then no refunds shall be made if the services were fully completed by CLS. Alternatively, depending on the stage of document processing, we may issue the client a credit for the balance of the resultant payment. This credit is non-transferable and can be applied against the cost of any future document or visa applications with us for a period of 12 months from the date of the credit.